Orders must be paid in full before the order begins unless otherwise approved by us. We accept cash, company checks, credit/debit cards, PayPal and venmo. If you pay via check, the turn around time clock on your order will not begin until your check clears.
The turn around time on your order starts when you’ve paid in full, when we have all information required to complete your order (all artwork and supporting files, all shipping info, etc.) & your design mock up has been approved. Delay in receipt of any of this info could result in production delays. Our average turnaround time is 7-10 Business Days + Shipping time. Complex orders and add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Following are general production minimums:
• 1-3 Colors: 24 Pieces Minimum
• 4-6 Colors: 75 Pieces Minimum
• 7-10 Colors: 150 Pieces Minimum
• Process Printing: Depending on Complexity: 100 Pieces Minimum
Minimum quantities subject to change. If you have any questions about our minimums that cannot be answered in the information above please contact us.
All artwork created by Big Head Threads is the sole property of Big Head Threads. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by Big Head Threads, is owned by you or its rightful owner. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent. We assume any artwork submitted to us by a third party does not violate any copyrights or trademarks. Big Head Threads does not assume responsibility for potential violations.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. We will not be responsible for poor quality printing due to poor artwork. We are not responsible for any misspellings, errors, or issues in your art file.
All artwork is to be approved via a digital mock up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock up could result in production delays.
A screen charge will be included in your job estimate. Screens are reused after each job so your screens will not be saved. If you re-order new screens will have to be made. Each set of screens will be considered a different order, with pricing charged accordingly.
We are not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 as well as the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain it’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, so changes become costly and time consuming.
Cancellations made after order has been placed will be subject to a 25% restocking fee plus shipping cost or any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Due to the nature of this business, we will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. Spoilage must be more than 10 shirts per design to constitute a reprint. Please keep this in mind when ordering it is never a bad idea to order extras. We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
We are not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our best to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction.
We ship via UPS & FedEx. A tracking number will be sent to you. We will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, etc. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice. When shipping costs are included on quotes they are approximate amounts. We will not be responsible for shipping to an incorrect address if it was listed on your approved quote. All orders will be bulk packaged, generally folded by the dozen. Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
Quotes, or estimates, are good for 10 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted.
We fully stand behind our work. If for any reason we make a mistake producing your order and it is not what was agreed upon, we will gladly reprint your order within 10 business days. We do not offer refunds.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving
• Christmas Eve
• Christmas Day
• The Day After Christmas
• New Year's Eve
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us!
336.577.7171
Holla@BigHeadThreads.com
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